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Customer communication

Every letter holds before it leaves the building.

Studio is where your organisation drafts its letters, has them approved and sends them. One text, one house style, and every change on record with who approved it.

Book a demoHow Studio works
We reply within one working dayStored in Europe
Approvalrequest 214
Legalapproved
Communicationsapproved
Team leadwaiting
Municipality of Oldtownletter 187 of 240
Ms A. JansenLindelaan 141234 AB Oldtown
Re: reminder, assessment 2026-004187
Dear Ms Jansen,
On 2 July you received your municipal tax assessment. We have not yet received the amount of € 312.40.
Payment instruction · v3 · approved
Please transfer the amount within 14 days to NL00 BANK 0123 4567 89, quoting the assessment number.
Kind regards,

One Studio, three pillars that need each other.

Writing, approving and sending happen in one place, with one trail. Not in three separate programs.

Templates

Letters that move with your data.

Write a letter once, on the paper it will be printed on. Fields come from your data; a fixed paragraph is an approved component the letter names rather than copies.

ComponentsHeader and footerFields and conditionsProof letter
More about templates
Dear Salutation,

We have not yet received the amount of Amount due.

Payment instruction · v3 · approved
Please transfer the amount within 14 days, quoting the assessment number..
Payment instruction
v3 · approved
Used in 14 templates. A new version follows everywhere, once approved.
Request AV-0014 · Payment instruction v4touches 14 templates
Please transfer the amount within 14 days fourteen days.Can you not pay in one go? Call us to arrange instalments.
Legalapproved
Communicationsapproved
Team leadwaiting
v4 exists only after the last approval.
Requests

Every change along your own route.

A change travels as one request through the phases you draw. The approver sees what changed and the proof letter before and after. A rejection always has a reason.

PhasesWhat changedA reason for a rejectionVersions
More about requests
Automation

Sending without retyping.

A flow fetches the data, makes the letters and sends them: on a schedule, by hand, or from your own system through the API. The same reference twice is one run.

ScheduledBy handThrough the APIA log per run
More about automation
Runs todayProduction
06:00Reminder · 240 letters237 sent
08:14Appointment confirmation · 1 lettersent
11:02Policy letter via API · 18 lettersqueued
3 waiting: no IBAN in the data. They do not leave the building.
POST /entries/aanmaning
202 · reference DEB-20931 is queued

And this is how Studio handles your data.

Security
In the customer's regionIn Europe with Hetzner in Germany.
Every customer walled offA schema of its own per customer and environment; the database refuses the rest.
Support only with your consentOff by default. One environment, read only, eight hours at most.
One audit log, for you and for usAppend only, for the owner too.

For whoever sends a lot of letters.

By sector
MunicipalitiesDecisions, assessments, permits, remindersPension fundsValue transfers, changes to the scheme, statementsInsurersPolicy letters, claims handling, premium changesHealthcareAppointment confirmations, personal contributions, referralsEducationAdmission, enrolment, tuition and course feesLogisticsDelivery notices, damage claims, payment reminders
Demo

Bring the letter you send most often.

In one hour we show how exactly that letter is drafted, approved and sent. We reply within one working day.

Book a demo